Geez, I’ve been thinking about titling this post for almost an hour. Cavite version is just weird but I wanted to specify this review for those who live in my area since it may vary per location(I guess). So this is the current Internet service hype in the Philippines — Converge ICT Solutions. Almost everyone is looking forward to having this service provider (including me) to become available in their areas. Finally, I got it.
Our service got connected on Maundy Thursday and it’s just almost about a month now that’s why I’ll be providing a review about Converge FiberX plan that I subscribed to.
Here you’ll find out the application process and my current feedback about the service and all you need to know prior to subscribing. I’ll have this updated from time to time to make sure that you get the right information when deciding to switch. Don’t forget to write your own experience and comments later on. 🙂
Converge Available Plans
All their plans are unlimited and ranges from 1500 PHP to 7000 PHP. To show you here’s a table for their plans
|Plan and MSF||Speed|
|FiberX 1500||25 Mbps|
|FiberX 2500||75 Mbps(used to be 50 Mbps)|
|FiberX 3500||100 Mbps(used to be 75 Mbps)|
|Xtreme 4500||300 Mbps|
Perks for having the highest plan (Xtreme 7000) is that you get their FiberX Share Linksys EA7500(router) for free. It’s worth around 9000 PHP and uses MU-MIMO technology. It means the router can distribute data speed simultaneously. Perfect for multiple heavy internet users.
Applying for Converge FiberX Plan
Converge’s application process is not so similar to the regular processes for internet service applications. I have tried all internet service provider before since my mom loves moving places, so I can say that this application with Converge is quite different.
To explain you the process here are the steps I’ve taken to apply for Converge FiberX 1500:
- I contacted a sales rep from Facebook who posted that our location (Barangay Habay II, Bacoor, Cavite) is now serviceable ( I messaged him just a few minutes from the time he posted the availability).
- The guy went to our house with an application form and asked for an ID and proof of billing. He advised me to check my email from time to time since the approval will be sent via Email. Make sure you have one when applying for Converge hehehe.
- He took a photo of our house, it’s required according to him. Maybe for them to easily locate the place. (So don’t panic when they take a picture of your house).
- A few days later, I got an email with account details, how to make a payment and the validity of the application. It says there that I have to make the initial deposit of 1500 thru their available payment channels within 7 days or else the application won’t be valid anymore.
- I made a payment using Metrobank Online on the same day I got the email. Converge doesn’t seem to have a better tracking or customer account management systems yet. They just ask the customer to fill out an online form to confirm the payment and upload a payment confirmation. Screenshot or Photo of a receipt.
- The next day after making the payment, Converge’s installation team came despite being a holiday. Yes, that was on Maundy Thursday, April 28, 2019.
- They love taking photos. They asked me to stand beside the router and they’ll take a picture of me and the router. (Mandated as well). Maybe to avoid scams or usage of someone else’s identity.
- After installation, it just took less than an hour to be activated. Important note from the installer, do not change the WiFi password until we get a bill and never reset the modem. I’m not certain why, but I think the installer mentioned a “dedicated IP” for the modem.
I guess it’s not usual to discuss the modem on an ISP review but I’ll talk about it anyway. The thing is that the modem made me feel unsatisfied.
They gave us a single band 2.4 GHz ZTE F660 modem. My aunt had dual-band router from Converge, the one that looks like a PLDT Fiber modem the 4 antennas. I asked the installer if they can use a router like my aunt’s since it doesn’t have an extra charge. But he told me it’s out of stock.
Well, I asked it because I was eavesdropping on them. I overheard that our router is the last 2.4Ghz router and the next installation they’ll conduct will have the bigger router. Hate that guy 😞.
Anyway, this modem provided by Converge is not better than Globe’s Aztech modem. Just a quick comparison of the two modems:
Converge and Globe’s Modem little comparison
|Converge ZTE Modem||Globe Aztech Broadband|
|Low Ping(Faster Response Rate)||Unstable Ping(Sometimes fast sometimes not, I guess it’s also because of the internet connection)|
|Limited router settings||With Advanced settings( I usually use bandwidth limiting)|
|Very slow when connected on 1st floor||Can decently reach our 1st floor|
|2 Antennas||1 Antenna|
Application and Installation Fees
I’m not sure if fees may vary per location but here’s what I found out on my application. As mentioned in the first part I paid 1500 initial deposit. It’s an advance payment, that is usually the case for all internet service provider.
Deposits are used when you unsubscribe. Meaning even you’ve paid 1500, on your first bill you will get a prorated amount from the installation date up to the end of billing cycle plus one monthly fee.
According to the sales rep, the billing cycle for every subscriber is the same and that is every end of the month. I haven’t got my bill yet but what I am expecting to pay is the amount from April 19-30 plus the payment for May which is for May 1 to 30.
Services are always paid in advance that’s why May should be paid on my first bill. I will let you know once I got my first bill, as per the rep there are delays in sending bills but the service shall not be disconnected.
For the installation fee, there’s no upfront fee. The modem cost is 2500 which will be on staggered payment for 24 months.
For other ISP, they only have the modem cost be divided into 3-6 months.
Converge ICT Internet Speed Review
Speed est and Consistency?
I think this is the one that you’ve been waiting for to read. How’s Converge’s internet speed and reliability.
For all ISP in the Philippines, the minimum speed should be at least 30% and the service reliability should be at least at 80%.
You can find that on your service agreement with any service provider.
It’s too early to tell the reliability of the provider because we just had this for a month. But I am impressed because their download and upload speed are incredible. But there are still some downsides. I guess there’s just really no perfect service in the world.
They provide 25 Mbps for download and almost 25 Mbps for upload. You won’t get that on a residential plan from other internet providers.
(Click the images to check the speedtest I did using different providers)
For Globe, based on experience, the upload speed is just around 10% of your plan’s speed while the download is almost 90%.
While PLDT Fibr, you get about 150% upload speed and more than 90% for download speed based on your plans’ speed.
However, recently we’ve been encountering intermittent connection where the overall speed drops, yet the connection is still working it’s just that the speed drops badly.
Few things to know about their Internet Speed
On the screenshot above you’ll see some low results. So far my solution is to turn off the modem for a few minutes, and everything goes back to normal.
When the installer was here trying to connect the lines, I asked them about the known issue since I’ve seen some bad feedback on Facebook about the connection. According to him, it happens since the area just got activated and could really give some issues.
I guess it’s understandable I don’t want to miss my opportunity when Converge takes over the place that’s why despite this known issue I still opted to get a plan. Fiber connections have limited slots only that’s why I am the first one in our place to get this connection.
Upgrading your Converge FiberX plan
According to the sales rep when he was still here, Converge offers an optional speed upgrade every 3 months. I have not seen any information about that on their website or anywhere else but he said that after 3 months I can get additional 10 Mbps for 300 PHP/a month on top of my monthly service fee.
But I also asked him about an absolute upgrade from FiberX 1500 to FberX 2500, he said it is a can do after 3 months as well. That’s a good thing if possible because, for other ISP, upgrades can be done only after 6 months.
My verdict with this Internet Service Provider
For me, so far, I am quite good with it. I still have my Globe Broadband connected just in case I get some issues with Converge ICT, I would have a backup connection.
I think the whole process and their service is highly tolerable and understandable because they’re quite new. Even Converge has been there for years they are still considered as fresh compared to significant service providers like PLDT and Globe. I’ll make sure to update this review from time to time.
They don’t seem to have an office nearby that’s why most likely, your go-to for an application would be the sales reps.
At this point, I’ll try to fix some of their misses
I ordered an MU-MIMO router and some cables to improve internet distribution at home. As mentioned in this review, the connection is not good when downstairs.
At the same time, I wanted a router that can be configured for prioritization which can’t be done on the ZTE router of Converge. Will do a review on the router as well soon. I didn’t see that I was ordering it on Lazada from Overseas because that is the cheapest. I always filter sellers from the Philippines because it takes time to get an order from overseas but I can no longer cancel it.
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Sad update 05/13/2019: I’m quite disappointed with Converge ICT yesterday
And today! It’ mother’s day yesterday right? All we just wanted to do is eat and have some fun by singing karaoke songs from YouTube. Sadly, Converge didn’t allow us to do that.
I’ve done all I can to make things work but it just keeps on buffering. The internet connection of Converge is not that reliable. I am thankful that I haven’t cut my slow motion internet with Globe yet. Coz’ apparently, Converge is going on and off. It sucks!
I checked their Facebook Page and it is raining with negative feedback on the comment section of each post they make. I assume that they might have a network outage or whatever at this point that is why I tried to chat them and see how it will go. According to Converge ICT’s Facebook page they reply instantly.
They are responsive because it is a never ending chat bot. When you reach the end of their chat bot it will ask you again how they can help so that they would be considered as last reply. Which affects their responsiveness on Facebook.
Let’s give them a chance.
Since I contacted them I also tried to email , send sms and leave a number on their click-to-call link to see if this could get fixed. Hopefully it will.
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