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Converge FiberX in Cavite | A must-read review!

Converge FiberX in Cavite | A must-read review!


Geez, I’ve been thinking about titling this post for almost an hour. Cavite version is just weird but I wanted to specify this review for those who live in my area since it may vary per location(I guess). So this is the current Internet service hype in the Philippines — Converge ICT Solutions. Almost everyone is looking forward to having this service provider (including me) to become available in their areas. Finally, I got it. 

Our service got connected on Maundy Thursday and it’s just almost about a month now that’s why I’ll be providing a review about Converge FiberX plan that I subscribed to.

Here you’ll find out the application process and my current feedback about the service and all you need to know prior to subscribing. I’ll have this updated from time to time to make sure that you get the right information when deciding to switch. Don’t forget to write your own experience and comments later on. 🙂

Converge Available Plans


All their plans are unlimited and ranges from 1500 PHP to 7000 PHP. To show you here’s a table for their plans

Plan and MSFSpeed
FiberX 150025 Mbps
FiberX 250075 Mbps(used to be 50 Mbps)
FiberX 3500100 Mbps(used to be 75 Mbps)
Xtreme 4500300 Mbps
Xtreme 7000500Mbps

Perks for having the highest plan (Xtreme 7000)  is that you get their FiberX Share Linksys EA7500(router) for free. It’s worth around 9000 PHP and uses MU-MIMO technology. It means the router can distribute data speed simultaneously. Perfect for multiple heavy internet users.

Check out my latest review: Tenda AC11 MU-MIMO Gigabit Wi-Fi Router

Applying for Converge FiberX Plan


Converge’s application process is not so similar to the regular processes for internet service applications. I have tried all internet service provider before since my mom loves moving places, so I can say that this application with Converge is quite different.

To explain you the process here are the steps I’ve taken to apply for Converge FiberX 1500:

  1. I contacted a sales rep from Facebook who posted that our location (Barangay Habay II, Bacoor, Cavite) is now serviceable ( I messaged him just a few minutes from the time he posted the availability).
  2. The guy went to our house with an application form and asked for an ID and proof of billing. He advised me to check my email from time to time since the approval will be sent via Email. Make sure you have one when applying for Converge hehehe.
  3. He took a photo of our house, it’s required according to him. Maybe for them to easily locate the place. (So don’t panic when they take a picture of your house).
  4. A few days later, I got an email with account details, how to make a payment and the validity of the application. It says there that I have to make the initial deposit of 1500 thru their available payment channels within 7 days or else the application won’t be valid anymore.
  5. I made a payment using Metrobank Online on the same day I got the email. Converge doesn’t seem to have a better tracking or customer account management systems yet. They just ask the customer to fill out an online form to confirm the payment and upload a payment confirmation. Screenshot or Photo of a receipt.
  6. The next day after making the payment, Converge’s installation team came despite being a holiday. Yes, that was on Maundy Thursday, April 28, 2019.
  7. They love taking photos. They asked me to stand beside the router and they’ll take a picture of me and the router. (Mandated as well). Maybe to avoid scams or usage of someone else’s identity.
  8. After installation, it just took less than an hour to be activated. Important note from the installer, do not change the WiFi password until we get a bill and never reset the modem. I’m not certain why, but I think the installer mentioned a “dedicated IP” for the modem.

Their Modem/Router


I guess it’s not usual to discuss the modem on an ISP review but I’ll talk about it anyway. The thing is that the modem made me feel unsatisfied.

They gave us a single band 2.4 GHz ZTE F660 modem. My aunt had dual-band router from Converge, the one that looks like a PLDT Fiber modem the 4 antennas. I asked the installer if they can use a router like my aunt’s since it doesn’t have an extra charge. But he told me it’s out of stock.

Well, I asked it because I was eavesdropping on them. I overheard that our router is the last 2.4Ghz router and the next installation they’ll conduct will have the bigger router. Hate that guy 😞.
Anyway, this modem provided by Converge is not better than Globe’s Aztech modem. Just a quick comparison of the two modems:

Check out my latest review: Tenda AC11 MU-MIMO Gigabit Wi-Fi Router

Converge and Globe’s Modem little comparison

Converge ZTE ModemGlobe Aztech Broadband
Low Ping(Faster Response Rate)Unstable Ping(Sometimes fast sometimes not, I guess it’s also because of the internet connection)
Limited router settingsWith Advanced settings( I usually use bandwidth limiting)
Very slow when connected on 1st floorCan decently reach our 1st floor
2 Antennas1 Antenna

Application and Installation Fees


I’m not sure if fees may vary per location but here’s what I found out on my application. As mentioned in the first part I paid 1500 initial deposit. It’s an advance payment, that is usually the case for all internet service provider.

Deposits are used when you unsubscribe. Meaning even you’ve paid 1500, on your first bill you will get a prorated amount from the installation date up to the end of billing cycle plus one monthly fee. 

According to the sales rep, the billing cycle for every subscriber is the same and that is every end of the month. I haven’t got my bill yet but what I am expecting to pay is the amount from April 19-30 plus the payment for May which is for May 1 to 30.

Services are always paid in advance that’s why May should be paid on my first bill. I will let you know once I got my first bill, as per the rep there are delays in sending bills but the service shall not be disconnected. 

For the installation fee, there’s no upfront fee. The modem cost is 2500 which will be on staggered payment for 24 months.

For other ISP, they only have the modem cost be divided into 3-6 months.

Converge ICT Internet Speed Review


Speed est and Consistency?

I think this is the one that you’ve been waiting for to read. How’s Converge’s internet speed and reliability.
For all ISP in the Philippines, the minimum speed should be at least 30% and the service reliability should be at least at 80%.

You can find that on your service agreement with any service provider. 

It’s too early to tell the reliability of the provider because we just had this for a month. But I am impressed because their download and upload speed are incredible. But there are still some downsides. I guess there’s just really no perfect service in the world.

They provide 25 Mbps for download and almost 25 Mbps for upload. You won’t get that on a residential plan from other internet providers.

(Click the images to check the speedtest I did using different providers)

For Globe, based on experience, the upload speed is just around 10% of your plan’s speed while the download is almost 90%.

While PLDT Fibr, you get about 150% upload speed and more than 90% for download speed based on your plans’ speed.
However, recently we’ve been encountering intermittent connection where the overall speed drops, yet the connection is still working it’s just that the speed drops badly.

Few things to know about their Internet Speed

On the screenshot above you’ll see some low results. So far my solution is to turn off the modem for a few minutes, and everything goes back to normal.

When the installer was here trying to connect the lines, I asked them about the known issue since I’ve seen some bad feedback on Facebook about the connection. According to him, it happens since the area just got activated and could really give some issues. 

I guess it’s understandable I don’t want to miss my opportunity when Converge takes over the place that’s why despite this known issue I still opted to get a plan. Fiber connections have limited slots only that’s why I am the first one in our place to get this connection.

Upgrading your Converge FiberX plan


According to the sales rep when he was still here, Converge offers an optional speed upgrade every 3 months. I have not seen any information about that on their website or anywhere else but he said that after 3 months I can get additional 10 Mbps for 300 PHP/a month on top of my monthly service fee.

But I also asked him about an absolute upgrade from FiberX 1500 to FberX 2500, he said it is a can do after 3 months as well. That’s a good thing if possible because, for other ISP, upgrades can be done only after 6 months.

My verdict with this Internet Service Provider


For me, so far, I am quite good with it. I still have my Globe Broadband connected just in case I get some issues with Converge ICT, I would have a backup connection. 

I think the whole process and their service is highly tolerable and understandable because they’re quite new. Even Converge has been there for years they are still considered as fresh compared to significant service providers like PLDT and Globe. I’ll make sure to update this review from time to time.

They don’t seem to have an office nearby that’s why most likely, your go-to for an application would be the sales reps.

At this point, I’ll try to fix some of their misses

I ordered a router and LAN cable to try fixing our network at home
I ordered a router and LAN cable to try fixing our network at home

I ordered an MU-MIMO router and some cables to improve internet distribution at home. As mentioned in this review, the connection is not good when downstairs.

At the same time, I wanted a router that can be configured for prioritization which can’t be done on the ZTE router of Converge. Will do a review on the router as well soon. I didn’t see that I was ordering it on Lazada from Overseas because that is the cheapest. I always filter sellers from the Philippines because it takes time to get an order from overseas but I can no longer cancel it.

Share your experiences on the comments and subscribe below for updates!

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Sad update 05/13/2019: I’m quite disappointed with Converge ICT yesterday

And today! It’ mother’s day yesterday right? All we just wanted to do is eat and have some fun by singing karaoke songs from YouTube. Sadly, Converge didn’t allow us to do that.

I’ve done all I can to make things work but it just keeps on buffering. The internet connection of Converge is not that reliable. I am thankful that I haven’t cut my slow motion internet with Globe yet. Coz’ apparently, Converge is going on and off. It sucks!

I checked their Facebook Page and it is raining with negative feedback on the comment section of each post they make. I assume that they have a network outage or whatever at this point that is why I tried to chat them and see how it will go. According to Converge ICT’s Facebook page, they reply instantly.

They are responsive because it is a never-ending chatbot. When you reach the end of their chatbot it will ask you again how they can help. Which affects their responsiveness on Facebook.

Let’s give them a chance.

Since I contacted them I also tried to email, send SMS and leave a number on their click-to-call link to see if this could get fixed. Hopefully, it will.

Update 05/15/19

Finally got our connection is working. With the help of our new router our experience is now way way better!

I wanted to burst right now!

Update as of 08/05/2019

GRABE I COULDN’T TAKE IT ANYMORE!!!

For me a few hours of no internet is worst. Now it’s even worse than ever… We had no internet for more than 24 hours.

And this happens every single freaking month!

I can’t believe that I am paying earlier than the due date and yet they have the guts to cut my internet EVERY MONTH!!! In the past month I didn’t update this post because the internet goes back after 2 PM usually. Although I have to contact all means of support before it gets fixed.

Well honestly I don’t know if it’s because of their support since they never respond. AS IN NEVER!!!

I just send them tons of emails and chat tickets because apparently you’ll NEVER get someone over the fb chat. No one answers their phone either.

Today I just did the same thing because I have to send my client an invoice to get paid for my job and poof no internet connection after 26 hours!!!

I went over their facebook page and a lot of people says they just deleted all negative comments and feedback.

I truly believe them because every month, whenever we get some issues. I also check their fb page and that same comment about deleting comments are always mentioned.

To my outrage, I encourage people to drop their comments here until Facebook finds my comment to be spammy. I’m not sure if people will be able to see that bombarding comments I placed but hopefully they can.

To those who will read this blog post. Just opt in if you think you can stand no internet without someone to ask for help. If you can’t stand that I advise not to subscribe because it’s freaking me out right now for becoming a subscriber of Converge.

Even they put back our internet right now I am still wishing that I never switched to this carrier. Until now I’m paying the amount they send us without receiving a bill at all just a text from them of the amount to pay.

How ridiculous!?

Please share this post and follow us because I’ll be updating this from time to time.


This Post Has 19 Comments

  1. Any more update on the Converge Fibr X wifi? Plus after changing the router we’re you able to change the wifi password? Thanks

    1. so far my connection with converge is perfectly fine… I didn’t change the router I just added one.. I stopped broadcasting the Wifi of our converge modem, and the new router is highly customizable. I am able to set up the SSID and password I like 🙂

  2. May I know the steps that you did on this comment as I plan to follow your setup. Thank you in advance.

  3. Any bad experiences with Converge lately?

    1. In the past month we had 1 instance of no internet. But only for few hours.. I comtacted all channels for support like fb email and sms.. I don’t call because they don’t answer the phone and in my case ot will be long distance since they don’t have landline no in Cavite

  4. Andami dn nming bad experiences sa Converge. Sobrang pag sisisi. Mabilis sya at mura pero kalbaryo tlga pag may problema. Manila lng yung number nila long distance na nga wwla pang nasagot. Tipong susuko ka nalng kakaantay buti pa nung pldt pa kmi kht mtagal wait time may nasagot eto wala. Tas kht ilang araw ka nawalan ng internet bayad mo buo padin. Due date palang puputulan kna agad. Kht mg bayad ka on time nawawala padin internet. Dasal ka nlng kung kelan magkaron. Kakasuka tlga tong converge. Game changer pa daw nako kung gamer ka bka mag wala ka tlga!

    1. Nako I feel you sir. I feel bad na pinaputol ko ung globe nmin. I should’ve just waited for the upgraded speed to be available in my area now we’re locked in for two years with this hellish network. It was nightmare to have Converge ICT as a service provider.

  5. Masaklap pa nto sinisisi pa ko ng mga tropa ko kasi hinikayat ko cla mag Converge lagi daw clang DC. 75MBps nila sobrang malag daw buti kayo nag palit kayo ng router. Yung samin kasi tyinaga nmin ung router ng converge eh kaya malag. One week kmi nawalan ng internet ung messenger nila paulit ulit chat bot lng. Kainis ung ibang comment sa Facebook nila nirereplyan ng iba sbi bka daw bnayaran ng pldt o globe para magcomment kung minsan binubura nila. Pero nd alam nyng iba tlgang andaming galit na galit sa Converge nd lng sa Cavite kht sa manila.

  6. Thanks for sharing this. Me and my neighbors are about to switch sna but accdg to them they saw a lot of bad reviews that’s why I started searching. I’ve seen a lot of blogs that says it wasn’t good daw. So far your post is the most detailed one and I believe that this isn’t just a paid post. I will tell my neighbors about this as well. Newly activated panmn area nmin.

    1. Hi true desire. I bet you love watching Lucifer on Netflix. ☺️

      Thank you for the feedback about my blog. You’re right this isn’t a paid post anything you can see here on my blog are all based on our own experiences to help others decide too.

      Switching carriers or ISP is a huge decision because of the lock in period that comes with it. I should say that this huge step I made turned out to be good and bad. Good because I was able to experience fast connection at a lower price and bad because of very pooooor or should I say NO support at all when it comes to troubles. It’s fast but unreliable. As you can see on my blog post I had to buy a second modem just to maximize the usage of our internet. Which means I have to spend for a second modem and have to run power (another added cost) to use it.

      As a freelancer getting regular intermittent connection can lead you to no income or possible loss of job. That’s why I don’t recommend Converge for gamers and freelancers.

      This ISP will only be good enough for people who can afford to lose internet for day(s) without beingg assured as to when it can be fixed.

      Hope you subscribe on our blog. 🥰

  7. How’s your converge fiber connection as of now?

    1. As usual we had n issue again yesterday which I posted on our Facebook since I am unable to update it here. To be honest the connection is good however we really experience no internet connection every month and it’s quite disappointing especially as a Good payer.

  8. I see, actually i’m from Bacoor area too. Kaka activate lang ng lugar namin ng Converge. So i was thinking kung worth ba itry ang converge?

    1. I see. Mahirap cla contakin eh since manila line lng cla. Ung mama ko nag work sa pasy kaya nattawagan pero wla tlga clang support. Sales lng meron. Not sure if other users experience the same. Kasisa street nmin aq lng naka converge.

  9. Yun lang. Mahal kasi ng Globe Broadband namin. 😭 Wala pa kasi Globe Fiber sa Area namin kaya lugi kame when it comes sa speed na binabayaran namin. Anyway, I Hope updi magka magsawa mag update ng experience mo about your converge internet connection. 🙂

    1. Nka globe dn aq before eh un nga lng mabagal pero bhira ko mag ka issue don eh if ever man mag karon nakakapag pa refund aq dto sa converge nd ko alam kung pde ipa refund twing mag kaka issue. Pano nd ko nmn cla makausap

    2. I’m hoping ung issues nila now maging okay dn after wards ako kasi unang nag pa kabit dto since naactivate sya sa brgy nmin.

Any comments?

miely

Miely is a working mom that writes during free time about personal thoughts and experiences. She loves sharing things that may be useful for other people too.
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